Order Exchange Policy

Unfortunately, we do not offer exchanges. We kindly ask customers to carefully review all details—including size, design, quantity, and shipping address—before placing an order. Because of this, we are unable to process returns or exchanges due to incorrect selections.

However, you may cancel your order within 6 hours of placement. After canceling, you can place a new order with the correct items. For any questions or concerns about the order process, feel free to contact us—we are dedicated to ensuring your satisfaction.

Order Cancellation Policy

You can cancel your order within 6 hours of placement. After this timeframe, the order may already be in processing or shipping. Please note that a 10% cancellation fee of your total order value applies.

To cancel an order, email us at [email protected].

Return & Refund Policy

Our return policy is valid for 30 days from the delivery date. Beyond this period, the order is considered accepted, and no reimbursements will be issued.

We accept returns and provide refunds in the following cases:

  • The product arrives damaged or shattered.
  • The product differs from your order (design, size, material, or description).
  • The incorrect product is delivered.

Conditions for Refund Eligibility:

Returned items must not:

  • Be worn, washed, or modified.
  • Be missing original tags or packaging.
  • Have minor issues like redundant threads that are easily fixed.

Documentation Required for Refund Requests:

  • Shipping label or receipt.
  • Proof of purchase.
  • Evidence of defective items (photos).
  • Email correspondence from our team.

To request a refund, email [email protected] with the required documentation. Please wait for our confirmation before returning your package to:

2982 Linden Avenue, Florida 32801, United States

Important Notes on Returns:

  • Customers are responsible for return shipping costs.
  • Refund processing may take up to 14 business days after the return is received.
  • Refunds will include the shipping fee.
  • If you haven’t received your refund within 10-15 days, please check with your bank or credit card provider.

If you experience any issues or delays, contact us at [email protected]. Our team will respond within 2-3 business days.

Thank you for choosing MARINASHIRT. We’re committed to providing the best possible service and quality for our customers!